top of page
  • How does Geotab protect its data?
    To ensure complete clarity and accountability, full access to a customer database is audited and kept indefinitely within the database audit log for the consumer to see. Geotab's data is encrypted using SSL encryption that is identical to any major financial organization. The consumer defines who has permission to their database and what they have permitted within it. Geotab employees can have access to the databases for management purposes only, and this is primarily dependent on the permission of the customer. In addition, you can study the Geotab security policy guide for accurate information.
  • What is the cost structure of the Geotab solution?
    Geotab is considered one of the most reasonably priced solutions in the market right now. The cost structure for the Geotab devices is of two categories. It consists of upfront payment for the device and monthly payment for the services. Contact us for extensive details on the pricing of the Geotab devices.
  • How can I find an Authorized Geotab Reseller?
    To find a Credible Geotab Reseller in your local area, you can contact Geotab directly by calling or filling out a form on the Geotab contact page. You can also search for Geotab in the search engine with the location. If you want to avail the offer of a 30-day free trial, click here to request a demo from MotionTrack.
  • What is the Geotab Drive?
    Geotab Drive is an application for Android and iOS mobile devices. When this is paired together with a GO device, Geotab Drive functions as an Electronic Logging Device, which enables the drivers to list hours of service (HOS) and Driver Vehicle Inspection Reports (DVIR).
  • What is the minimum system that is required to run MyGeotab?
    Here are the details for the system requirements to run MyGeotab: Windows Vista, 7, 8 or later Mac OS X 10.5 or later 1 GB of RAM NET 2.0 40 GB hard disk with 15 GB space Extra hard disk space may be needed for data storage iOS 5.0 or later Android 3.0 or later Android 2.1 or later only when using Firefox for Android Touch screen display High speed internet usage leads to a large volume of date on the MyGeotab
  • Can we use the Geotab software on our devices like iPad, Android or Windows tablets?
    Yes, the application of Geotab is designed to work in the web browser of your device with an active internet connection. The software is easily accessible to you at the official website my.geotab.com regardless of mobile device, computer or location.
  • What products do we require to purchase to take advantage of Samsara's ELD features?
    ELD features are encompassed with the purchase of a vehicle gateway and full license. Samsara's ELD features a vehicle gateway and full vehicle gateway licenses are needed.
  • How do we learn if these products are compatible with my vehicle?
    Samsara products are compatible with all vehicles. However, if you're sceptical about the compatibility of the products, you can explore the Webstore. There you can choose the gateway from the products page and Input Make/Model/Year within Select 1 Cables to assess compatibility.
  • Why do we have to pay upfront for 3 years for Samsara?
    Currently, we have a policy for customers of the fleet size that require an upfront price for 3-year agreements. We propose a risk-free 30-day return period subordinate to our Product Refund. You can anytime request a return policy within 30 days if our platform doesn’t meet your requirements. The upfront payment for 3 years includes the charge of your whole Samsara Software License for the 3-year term. This license contains the related hardware, cloud software, cables, cellular data, connectivity for cellular gateways and continuous firmware updates.
  • How can we have access to the Samsara Webstore?
    Access the samsara website at www.samsara.com/webstore to see the website overview, if you are an existing customer. If you are a new customer of Samsara and might not have signed up yet, you can open the website using a customized link sent via email. To receive the link, fill out the form at www.samsara.com/shop
  • Who is exempt from ELD in Canada?
    Commercial drivers will be exempt from the ELD requirement if they fall in the short-haul exemption. If the drivers don't drive outside of a 160-kilometre radius of their home terminal, they fall under the short-haul exemption. The ELD mandate of Canada also has exemptions acceptable to commercial motor vehicle drivers.
  • What is ELD Compliance?
    ELDs are aimed at presenting data clearly in a uniform structure for governing authorities and trucking firms in Canada. An FMCSA-registered ELD should be installed and properly used to record hours of service in required vehicles. The Mandate requires commercial motor vehicle drivers to track their Record of Duty Status (RODS) electronically, using compliant Electronic Logging Devices (ELD) rather than logging on paper logbooks.
  • Is ELD mandatory in Canada?
    The commercial drivers in Canada require the installation of Electronic Logging Devices. The Canadian ELD requirement came into existence on June 12, 2021. Elog has been mandatory for federally regulated motor carriers in Canada.
  • Is ELD certification mandatory?
    Motor Drivers without compliant ELDs are anticipated to deal with penalties. FMCSA has been evident that this is not a requirement to self-certify, but some ELD providers would feel better about putting themselves on that list if they were able to test this file. Moreover, as drivers are placed out of service, they won't be able to work, which causes a loss of revenue.
  • Who requires ELD compliance?
    The ELD applies to most vehicles and drivers who are currently expected to preserve records of duty status (RODS) per Part 395, 49 CFR 395.8(a). The rule involves commercial buses as well as trucks, and Canadian drivers.
bottom of page